GENERAL CONDITIONS

BOOKINGS
The acceptance of the reservations is dependent to the availability of places and the estate agency I.C. Immobiliare owes to his customer only the services described in the voucher.

PAYMENTS
At the moment of the booking the customer must pay an account of 30 % of the total price. The full balance has to be payed 30 days before the beginning of the holiday; if the customer fails to make any payment when due, the booking will be cancelled. In case of reservations made few days before the date of departure the customer must pay immediately the total amount and any other extra charges if the are. In default of payment the I.C. Immobiliare will be authorized to cancel the reservation.

RESPONSABILITIES
The I. C. Immobiliare has no responsibility in case of any damage suffered by the customer or its personal objects and luggage; the agency has no responsibility if the customer cannot fulfil or interrupt his holidays for reasons as: diseases, strikes, bad weather conditions, wars, rebellions, civil or military revolts, events of terrorism, natural disaster. In case of circumstances beyond the I.C. Immobiliare's control the agency reserves the right to change the chosen place of accommodation into another location. If the customer does not accept the organiser's alternative proposal the agency will have to refund only the deposit.

TRAVEL DOCUMENTS
The I. C. Immobiliare is not responsible in case of not arrival of the travel documents; the voucher will be sent out once the deposit will be received by the organiser. If the customer has special requests or requirements he is obliged to write them down at the moment of the reservation.
The I. C. Immobiliare will inform the customer of the additional charges of these requests and if they are feasible.

CANCELLATIONS AND COMPLAINTS